We don’t get many people returning our products but, if you do need to make a return, then please simply contact us by email. We just need your order number and the reason for return or for exchange.
Returned or exchanged products must be in resaleable condition. We will then confirm the returns postal address. Please do not send to any address listed on this website as we have a separate returns address.
Before you post you must get proof of shipping and appropriate insurance cover from the Royal Mail or whomever you are sending it with. If it gets lost in the post you will have to claim the value of the product back from your shipping company as we cannot refund for a product we have not received.
Once we have the product and it is confirmed as resaleable then we will refund you or send out a replacement product. We reserve our right to charge for the cost of shipping an exchange product on a case by case basis.
All our products come with a 1 year guarantee from faults. We don’t get very many faulty products as we are very proud of the quality of materials used, but the odd one does happen. In the event that you have a faulty product simply email us with details of the product, photos of the fault and where and when you purchased it and we will do our best to help you and replace the item.